Year-End Gift Program - Retail/Convenience
Learn how identity Works built a custom gift redemption platform and tracking system to roll out year-end gifts to over 30,000 employees across the Midwest.
Challenge
The company (a convenience store chain with over 750 locations throughout the Midwest) wanted to provide a year-end gift to all 30,000+ of their employees, with some big requirements: they wanted the employee to choose the gift, they wanted to be able to see live data based on custom rules and filters, and they didn’t want to deal with distributing the gifts.
Solution
We created a custom QuickBrand redemption program. Users logged in to the store directly via their Okta dashboard with a single click, chose their gift, and entered their home address. On the back end, we built a custom dashboard for the customer letting them filter by region, by district leader, by store, and more, with a special filtered view for district and store leaders to see real-time activity of just their employees.
The Result of Our Work
The gift platform was a massive success, with over 85% participation across 30,000+ employees. Conversation about the year-end gift dominated social media communities around the company, and an annual tradition (the year end gift) went from a point of contention back to something that drove excitement.